How to troubleshoot your Apple Watch
Is your Apple Watch being fussy after installing watchOS 5? Here are a few ways to make it behave.
Whether it’s an app on your Apple Watch or the Watch itself that’s giving you some trouble, you don’t have to panic: There are a few simple fixes you can employ to get your smartwatch back on the operational path in no time.
- My app is frozen
- My Apple Watch is sluggish
- My Apple Watch is frozen
- My Apple Watch isn’t seeing my iPhone or my network
- My Apple Watch’s battery is mysteriously draining
- My Apple Watch is still malfunctioning after a restart
- How to get service or a replacement for your Apple Watch
My app is frozen
If an app on your Apple Watch stops scrolling, responding, or otherwise being interactive, it may have locked up. You can try fixing this problem a couple of ways:
- Press the Digital Crown to try and return to the Apple Watch home screen, then relaunch the app from that home screen.
- If that doesn’t work, try a force quit: Press and hold the side button on your Apple Watch until the sliders appear, then press and hold the Digital Crown until you return to the Home screen.
My Apple Watch is sluggish
If your Watch is behaving erratically or lagging in multiple apps, it may be in need of a restart. To restart your Watch, just follow these steps:
- Press and hold the side button until the digital switches appear.
- Slide the Power Off switch to the right to turn off your Apple Watch.
- To restart the Watch once it turns off, hold down the side button until you see the Apple logo.
If a Watch restart doesn’t fix your problem, you might try restarting your iPhone, too.
- Hold the iPhone’s On/Off button until you see the “slide to power off” switch.
- Slide the “slide to power off” switch to the right.
- To restart your iPhone, press and hold the On/Off button.
We also recommend checking the iPhone’s Apple Watch app for any software updates you might have missed, as they often can solve bugs and improve performance.
- Open the Apple Watch app on your iPhone.
- Select the My Watch tab.
Tap General > Software Update to check for updates.
My Apple Watch is frozen
If your Watch has locked up entirely, you can try either a traditional shutdown and restart or a force restart.
- Press and hold the side button to attempt to bring up the Power Off screen.
- If that works, slide the Power Off switch to the right to turn off your Apple Watch, then press the side button again to turn it back on.
If your Watch is unresponsive when you try to hold the side button, it’s time for a forced reboot: Simultaneously hold down the side button and the Digital Crown until you see the Apple logo (it may take up to ten seconds).
My Apple Watch isn’t seeing my iPhone or my network
If your Apple Watch is showing “disconnected” when you know by all rights it shouldn’t be, here are a few steps you can try:
- Make sure neither your iPhone nor your Apple Watch has Airplane mode enabled, and that your iPhone has Bluetooth turned on.
- Try toggling Bluetooth off and on from your iPhone.
- Restart your Apple Watch.
- Restart your iPhone.
My Apple Watch’s battery is mysteriously draining
Is your Watch’s battery dying too early in the day for your liking? We put together a few tips to get the most out of your smartwatch without compromising on functionality.
My Apple Watch is still malfunctioning after a restart
If you’ve tried all these fixes and still can’t make your Watch work, it may be time to try an erase and restore. Your iPhone automatically backs up your Apple Watch in the background during daily use, so you shouldn’t lose any data during the restore.
How to get service or a replacement for your Apple Watch
If a force restart doesn’t do the trick, your Apple Watch may be well and truly bricked: If you still see a red exclamation point or permanent Apple logo, you’ll need to contact Apple Support or make an appointment at an Apple Store.
Due to the Watch’s sealed diagnostic port, Apple Support may have to send your watch to a depot location to fix it or replace your watch outright; as a result, you may not be able to recover any information on your watch after it has been bricked.
Run into an issue we didn’t address here? Ping us in the comments or on our iMore forums and we’ll try to take a crack at it.
Updated September 2018: Updated for watchOS 5.
How to customize the Junk Mail filter in the Mail app for Mac
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Junk mail comes in many forms and while some messages are obvious junk, others might not be. If you want to have more control over what the Mail app considers as junk mail on your Mac, here’s how to customize the filter settings.
Junk Mail settings
Open the Mail app on your Mac and then follow these steps:
1) Click Mail from the menu.
2) Select Preferences.
3) Choose Junk Mail in the pop-up window.
On this screen, you have some very basic options for handling your junk mail. Start by making sure the Enable junk mail filtering box is checked.
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Then, decide what to do with messages considered to be junk mail. You can have the emails marked as junk, but leave them in your inbox or have them moved to the Junk mailbox in your Mail app.
The third option is to perform custom actions and this is where you can decide exactly what you consider to be junk mail. If you choose this option, the Advanced button at the bottom will become clickable. Hit the button and start configuring your mail with the settings below.
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Advanced Junk Mail settings
Description: By default the description has the word Junk, but you can change that if you like.
If: The drop-down box next to If lets you pick from Any or All. You’ll want to make this choice first before you start adjusting the conditions. Any means that any one of the conditions you configure will apply whereas All means that every one of the conditions must be met.
Conditions: This is where you will choose the conditions that apply after you pick Any or All. When you click the first drop-down box, you will see many options. So, think about the types of emails you receive that you consider to be junk mail and adjust the conditions accordingly.
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For instance, if you want the Mail app to check for messages that come from people not in your contacts list, choose that condition. Or, if you want it to look at messages not addressed to your full name, pick that one. You can add and remove conditions by using the plus and minus signs to the right of them.
Let’s say that you want emails that come from anyone and have the word Sale in them to be considered junk. You would do the following:
1) Click one of the plus signs to add a condition.
2) Click the first drop-down box and select Any Recipient.
3) Click the middle drop-down box and select Contains.
4) Click inside the text box on the right and type the word Sale.
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Now this condition you created will apply to messages you receive and the actions you decide next will take place.
Perform the following actions: Here you choose what to do with these junk mail messages. You can pick from options like moving the message, redirecting it, or deleting it. Depending on the item you choose, the next box will change.
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For example, if you choose to move the message, you’ll pick where to move it to in the next box. Or, if you decide to redirect the email, you’ll need to type in where to direct it to in the next box.
Like with the conditions, you can add and remove actions with the plus and minus signs.
When you finish with all of your adjustments on this screen, click OK to save the configurations and return to the main Junk Mail screen.
Now that you are back on the main Junk Mail screen, you can head to the exemptions area. You have three options you can check or uncheck. When any of these are marked, the messages they apply to will be exempt from junk mail filtering.
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So, if you want to keep it simple and remove messages from contacts, previous recipients, or those that use your full name from the filtering, just mark the checkboxes.
Last, you can mark boxes for trusting junk mail headers and filtering junk mail before applying the rules you configure.
If at any point, you want to go back to the default junk mail filtering configuration, click Reset.
Wrapping it up
While the Mail app does a good job at filtering emails it considers to be junk, you can adjust the settings to include more or less filtering rules. And, as you can see, it’s easy to do. Do you configure your own junk mail filters or do you leave it up to the app?