How to troubleshoot your Apple Watch
Is your Apple Watch being fussy after installing watchOS 5? Here are a few ways to make it behave.
Whether it’s an app on your Apple Watch or the Watch itself that’s giving you some trouble, you don’t have to panic: There are a few simple fixes you can employ to get your smartwatch back on the operational path in no time.
- My app is frozen
- My Apple Watch is sluggish
- My Apple Watch is frozen
- My Apple Watch isn’t seeing my iPhone or my network
- My Apple Watch’s battery is mysteriously draining
- My Apple Watch is still malfunctioning after a restart
- How to get service or a replacement for your Apple Watch
My app is frozen
If an app on your Apple Watch stops scrolling, responding, or otherwise being interactive, it may have locked up. You can try fixing this problem a couple of ways:
- Press the Digital Crown to try and return to the Apple Watch home screen, then relaunch the app from that home screen.
- If that doesn’t work, try a force quit: Press and hold the side button on your Apple Watch until the sliders appear, then press and hold the Digital Crown until you return to the Home screen.
My Apple Watch is sluggish
If your Watch is behaving erratically or lagging in multiple apps, it may be in need of a restart. To restart your Watch, just follow these steps:
- Press and hold the side button until the digital switches appear.
- Slide the Power Off switch to the right to turn off your Apple Watch.
- To restart the Watch once it turns off, hold down the side button until you see the Apple logo.
If a Watch restart doesn’t fix your problem, you might try restarting your iPhone, too.
- Hold the iPhone’s On/Off button until you see the “slide to power off” switch.
- Slide the “slide to power off” switch to the right.
- To restart your iPhone, press and hold the On/Off button.
We also recommend checking the iPhone’s Apple Watch app for any software updates you might have missed, as they often can solve bugs and improve performance.
- Open the Apple Watch app on your iPhone.
- Select the My Watch tab.
Tap General > Software Update to check for updates.
My Apple Watch is frozen
If your Watch has locked up entirely, you can try either a traditional shutdown and restart or a force restart.
- Press and hold the side button to attempt to bring up the Power Off screen.
- If that works, slide the Power Off switch to the right to turn off your Apple Watch, then press the side button again to turn it back on.
If your Watch is unresponsive when you try to hold the side button, it’s time for a forced reboot: Simultaneously hold down the side button and the Digital Crown until you see the Apple logo (it may take up to ten seconds).
My Apple Watch isn’t seeing my iPhone or my network
If your Apple Watch is showing “disconnected” when you know by all rights it shouldn’t be, here are a few steps you can try:
- Make sure neither your iPhone nor your Apple Watch has Airplane mode enabled, and that your iPhone has Bluetooth turned on.
- Try toggling Bluetooth off and on from your iPhone.
- Restart your Apple Watch.
- Restart your iPhone.
My Apple Watch’s battery is mysteriously draining
Is your Watch’s battery dying too early in the day for your liking? We put together a few tips to get the most out of your smartwatch without compromising on functionality.
My Apple Watch is still malfunctioning after a restart
If you’ve tried all these fixes and still can’t make your Watch work, it may be time to try an erase and restore. Your iPhone automatically backs up your Apple Watch in the background during daily use, so you shouldn’t lose any data during the restore.
How to get service or a replacement for your Apple Watch
If a force restart doesn’t do the trick, your Apple Watch may be well and truly bricked: If you still see a red exclamation point or permanent Apple logo, you’ll need to contact Apple Support or make an appointment at an Apple Store.
Due to the Watch’s sealed diagnostic port, Apple Support may have to send your watch to a depot location to fix it or replace your watch outright; as a result, you may not be able to recover any information on your watch after it has been bricked.
Run into an issue we didn’t address here? Ping us in the comments or on our iMore forums and we’ll try to take a crack at it.
Updated September 2018: Updated for watchOS 5.