Apple relaunches My Support site with new design and old features
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Apple has relaunched the My Support website with an all-new design featuring bolder headings and adaptive layout to match the look of the rest of Apple.com. Available through the new address at mysupport.apple.com, the overhauled site has all the same features like the old one, which debuted back in 2011.
Upon logging in with your Apple ID, you can register your Apple product by typing in a serial number, which lets you access various support options and do things like track repairs, check on a device’s warranty status and much more.
You can give products nicknames, reorder them, sort them by device category or coverage status and more. Other options include the ability to browse your repairs within the past 90 days, look up a repair by entering your Repair ID or a product’s serial number and so forth.
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Some of the features of the old site are nowhere to be found on its redesigned counterpart.
That’s because some of them have been relocated elsewhere or integrated into the redesigned Apple ID or Apple Support webpages, like the ability to edit your contact information.
While the old site let you add an AppleCare protection plan to hardware, that features is absent on the new site because, as of recently, all of Apple’s AppleCare plans for Macs, iPads and iPhones must be bought alongside a new device or within 60 days of purchase and they’re automatically registered to your Apple ID.
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The site provides a Contact Us link that leads to Apple’s webpage where you can find various support options that are available to you, based on your country and products.
Like before, you can see a history of your support interactions and AppleCare coverage eligibility, access product manuals, guides, technical specifications and support pages for your products, view previous replacements of products and more.
Many people were unaware that this site existed in the first place because finding it without remembering the URL was impossible. I remember having to Google “where can I find all my registered Apple products” just to get to that page.
Even though the Apple ID site shows all your devices, older hardware with no iCloud support isn’t displayed there. At the revamped My Support site, you can easily find all your Apple products, including all your iCloud-authorized devices and any manually registered products.
How to place Apple TV in recovery mode
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If your Apple TV won’t start up properly, or you are a developer who wants to install a tvOS beta, you must first put your set-top box in recovery (DFU) mode. As is the case with iPhone, iPod touch and iPad devices, entering DFU mode makes a malfunctioning Apple TV discoverable in desktop iTunes so you can restore it to factory settings, downgrade to an earlier version of the software or side-load a beta firmware onto it.
The method to put an Apple TV into DFU mode differs from that for other iOS devices. In this post, you’ll learn how to put an Apple TV into recovery mode so you can restore it to factor settings if it’s acting up.
What you’ll need
In order to put an Apple TV into recovery mode, you will need:
- an Apple TV
- Mac or Windows PC
- the most recent version of iTunes installed on your computer
- a USB-C or Micro-USB cable
Neither USB-C nor Micro-USB cable is included with your Apple TV in the box so make sure you have one lying around before proceeding with the steps in this tutorial.
If connecting the Apple TV with a cable to your computer doesn’t prompt iTunes to recognize the device, place it in recovery mode:
How to place Apple TV in recovery (DFU) mode
1) Ensure your Apple TV is connected to s Mac or Windows PC via a USB-C (fourth-generation model) or Micro-USB cable (older models). The set-top box does not need to be connected to your TV via HDMI at the same time.
2) Reset the device by holding down the Menu and Home buttons on the Siri Remote (fourth-generation model), or the Menu and Down buttons (older models), for six seconds until the indicator light on the box begins flashing rapidly.
Release the buttons to restart the device.
3) As soon as the device reboots (the screen goes blank), but before the Apple logo appears, press and hold the Menu and Play/Pause buttons together until a message appears in iTunes saying an Apple TV in recovery mode has been detected.
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Your Apple TV may display a screen that shows the device and a cable running toward the iTunes icon, indicating it’s in recovery mode.
Reverting Apple TV to factory settings in recovery mode
To revert the device to its factory settings, press the Restore Apple TV button in iTunes. This will erase everything on the device, including your settings and apps, and download and install the most recent version of the tvOS operating system.
RELATED: How to update Apple TV software
Side-loading Apple TV firmware in recovery mode
If you want to side-load a beta firmware onto the Apple TV, or install an older firmware, first select your Apple TV in iTunes’ source list. Now hold the Option (⌥) key and click the Restore Apple TV button.
The file selection dialog pops up. Choose the firmware image file and click Open to begin installation. After the new firmware has been installed, your Apple TV will reboot and require a network connection to complete activation.
RELATED: How to update Siri Remote firmware
How do you like this post? If you have discovered a neat Apple TV trick that you’d like to share with the community, post it in the comment section below.
You can send us your tutorial submissions at tips@iDownloadBlog.com.